Free Shipping on All Orders over $100

General Overview

All returns must be pre-approved by contacting our Customer Service Department at To obtain a Return Authorization Number, please send us the invoice number, date of purchase and reason for return available.


Damages & Shortages

Any product shortage or shipping errors must be reported to our Customer Service Department at within 48 hours from receipt of the order, or GDI Medical shall have no obligation to process credit or arrange for product replacement.


Products Shipped in Error

Customer must notify GDI Medical of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error are returnable for full credit, as long as the return is made within thirty (30) days of receipt.

Please call our Customer Service Department at 814-616-7800 to obtain a Return Authorization Number or you can send an email to Please have the invoice number and date of purchase available when calling.